Privacy Policy
Bizfax ("BizFax" or "we")
are dedicated to establishing a
trusting relationships with their users,
based on respect for personal identity and
information, by promoting the use of fair
information practices. This privacy
statement covers all web properties owned
and maintained by BizFax.
As a user of our services and of our
Websites, you confirm that you have read and
understand this Privacy Policy and that you
consent with the way we collect, store and
process personal information about you, as
explained in this Privacy Policy.
This Privacy Policy forms part of the
Terms and Conditions of Use
of this website. Continued use of this
website means you agree to the provisions of
this Policy and are bound by them.
Because BizFax wants to demonstrate its
commitment to our users' privacy, we are
disclosing:
- What personally identifiable
information BizFax collects.
- How BizFax uses the information.
- With whom BizFax may share user
information.
- What choices are available to users
regarding collection, use and
distribution of the information.
- What types of security procedures
are in place to protect the loss, misuse
or alteration of this information to the
extent under BizFax control.
- How users can correct any
inaccuracies in the information.
Information Collection and Use
Information Collection
BizFax is the sole owner of the
information collected on its Websites.
BizFax collects information from its users
at several different points on its Websites
both directly from the user and through the
use of cookies, log files and clear gifs,
as well as through advertising and adverts
scripts and forms and via affiliate websites.
Registration
In order to use BizFax services at any
level, a user must first complete the
registration form. During registration a
user is required to give contact information
(such as name and email address), and a
unique identifier to BizFax. We use this
information to contact the user about
services on our Websites for which the user
has expressed interest. It is optional for a
paying customer to provide demographic
information (such as income level and
gender), but encouraged so we can provide a
more personalized experience on our
Websites. Users who subscribe to a BizFax
free service may be required to give general
demographic information, such as gender and
occupation.
Order
When a user purchases a paying service,
we request contact information (such as
name, email, and billing address) and
financial information (such as credit card
number, expiration date) from the user. This
information is used for billing purposes and
to fill customers' orders. If we have
trouble processing an order, the information
is used to contact the user.
However we do not store and Credit Card
information of the user.
Cookies
A cookie is a piece of data stored on the
user's computer tied to information about
the user. Usage of a cookie is in no way
linked to any personally identifiable
information while on our Web sites. We may
use both session ID cookies and persistent
cookies. For the session ID cookie, once
users close the browser, the cookie simply
terminates. A persistent cookie is a small
text file stored on the user's hard drive
for an extended period of time. Persistent
cookies can be removed by following Internet
browser help file directions.
By setting a cookie on one of our
Websites, users do not have to log in a
password more than once, thereby saving time
while on our Website. If users reject the
cookie, they may still use our Website. The
only drawback to this is that the user will
be limited in some areas of our Website.
Persistent cookies enable us to track and
target the interests of our users to enhance
the experience on our Website. See the
"Profile" section below.
Some of our business partners may use
cookies on our Websites (for example,
advertisers). However, we have no access to
or control over these cookies, once we have
given permission for them to set cookies for
advertising. This Privacy Policy covers the
use of cookies by BizFax Web properties only
and does not cover the use of cookies by any
advertisers.
We will also use
cookies to identify your dealer/supplier/affiliate
or agent and will
automatically divert or redirect you to that
persons or companies website or sub domain name even if
you typed in a deferent website address.
Log Files
Like most websites, our servers use log
files to analyze trends, administer the
site, track user's movement in the
aggregate, and gather broad demographic
information for aggregate use. IP addresses,
etc. are not linked to personally
identifiable information.
Clear Gifs
Clear gifs are tiny graphics with a
unique identifier, similar in function to
cookies, and we may use them to track the
online movements of our users. Clear gifs
are invisible on the page and are much
smaller than cookies, about the size of the
period at the end of this sentence. Clear
gifs are not tied to users' personally
identifiable information. We may also use
clear gifs in our HTML-based emails to let
us know which emails have been opened by the
recipients. This allows us to gauge the
effectiveness of certain communications and
the effectiveness of our marketing
campaigns. If users would like to opt-out of
these emails, please see the Opt-out
section.
Profile
We may store information that we collect
through cookies, log files and third parties
to create a profile of our users. A profile
is stored information that we keep on
individual users that details their viewing
preferences. Consequently, collected
information may be tied to the user's
personally identifiable information to
provide offers and improve the content of
the Website for the user. This profile may
be used to tailor a user's visit to our
Websites, and to direct pertinent marketing
promotions to them. We do not share
personally identifiable elements of your
profile with other third parties. Your
profile is shared in aggregate form only.
Information Use
The information is used in the following
ways:
- Provision of Services. Used to set
up your account, provide the Services
and Customer Support, and to communicate
with you regarding other account related
issues.
- Email Correspondence. Used to raise
and respond to issues and inquiries of
all types. Also used to distribute
information about BizFax, our products,
and services and to dispense advertising
from our advertising partners regarding
their products and their services.
- As set out in the section of this
Privacy Policy entitled "Sharing."
BizFax acts as a passive conduit for the
distribution and receipt of it’s user's fax,
voice and e-mail communications and
therefore will not monitor, edit, or
disclose the contents of a user's private
communications unless BizFax in good faith
believes that such action is necessary to:
(1) conform to the edicts of the law or
comply with legal process served on BizFax;
(2) protect and defend the rights or
property of BizFax; or (3) act under exigent
circumstances to protect the personal safety
of its users or the public. Users should
also be aware (and hereby agree) that
certain technical processing of and access
to fax, voice and email messages and their
content may be required to: (a) route the
messages; (b) conform to connecting
networks' technical requirements; (c)
prevent or minimize disruptions to BizFax's
services; or (d) conform to other similar
requirements.
Subject to the legal exceptions listed in
this Privacy Policy, BizFax will not
disclose to third parties the
BizFax numbers or
fax numbers uploaded to our Websites by our
users for the purpose of using
fax voice Broadcast, and other BizFax
products or services.
Third Party Advertising
The ads appearing on our Websites are
delivered to users through various third
party advertising partners. Information
about users' visits to our Websites and
other websites, such as number of times they
have viewed an ad (but not user name,
address, or other personal information), may
be used to serve ads to users on our
Websites. Third party advertising partners
do not have access to personally
identifiable information. In addition, some
third party advertisers may provide
advertisements about BizFax services on
other websites.
Unsubscribe:
All our emails
contains the unsubscribe option at the
bottom of the emails. To unsubscribe
simply click on this link and follow the
instructions. PLEASE NOTE: If
you use email instead of the unsubscribe
link to unsubscribe, you need to be aware
that we receive thousands of emails, and
that any unsubscribe requests sent directly
to any of our email addresses may be missed
and we cannot guarantee that you will be
unsubscribed when using email only. It
is for this reason that you should only use
the "unsubscribe" link to unsubscribed or
phone our support desk directly on
087 808 5003.
Fax Delivery
Emails:
When a customer
receives a fax on their BizFax number the
fax will be received by BizFax fax servers,
converted to an PDF email attachment, and
attached to an email and send to the
customers linked email address and or
secondary linked email address. The actual
fax will be wholly contained within the
attachment and the email will only act as a
vessel or "envelop" for delivery purposes.
These emails (not attachments) may from time
to time contain promotional material or
advertising either from BizFax products or
services or from Third party advertisers.
These adverts will have no influence on the
free fax to email delivery service and
should make no difference to the user
experience whether they are included or
excluded.
Children's Privacy
We do not knowingly collect personal
information from children under the age of
13. If we learn that we have personal
information of a child under the age of 13,
we will delete that information from our
systems. For tips on protecting children's
privacy online, please the FTC's Web site (http://www.ftc.gov/privacy/privacyinitiatives/childrens.html).
Communications from the Website
Special Offers and Updates
We send all new customers a welcoming
email to verify or
deliver BizFax telephone number and
authorization details. Established users
will occasionally receive emails containing
information about us, updates on new service
features, service usage tips, information
about third party services that are likely
to be of interest to our members, and member
satisfaction questions. Paying BizFax users
may opt-out of such notices. Free BizFax
users can cancel service at any time and be
removed from such notices as well
or unsubscribe fro the mailing lists.
Please see the
http://www.BizFax.co.za/unsubscribe.asp
Service Announcements
On rare occasions it is necessary to send
out a strictly service related announcement.
For instance, if our service is temporarily
suspended for maintenance we might send
users an email. Generally, users may not
opt-out of these communications, though they
can deactivate their account. However, these
communications are not promotional in
nature.
Customer Service
We communicate with users on a regular
basis to provide requested services and
regarding issues relating to their accounts.
We reply via email or phone, in accordance
with the users’ wishes.
Spam and Junk Faxes
or promotional calls
BizFax has a zero tolerance policy for
abuse. While we cannot be responsible for
external communications received through
BizFax services, it is our intention to use
all legally available means to prevent
distribution and receipt of unsolicited
commercial faxes ("junk faxes") through the
service, or calls
received from marketers and we
specifically restrict members from taking
any actions which impose an unreasonable or
disproportionately large load on BizFax
resources. We ask that any users who are
annoyed by receipt of such junk faxes
or marketing calls, please report
such activity to Customer Support
here.
Sharing
We do not share information obtained from
users on our Websites except as otherwise
specifically set forth in this Privacy
Policy. However BizFax customers
may be linked to a supporting affiliate, or
agent. This affiliates and agents privately has
limited access to some information of
his/her customer list. This
information includes contact name and
surname, email address, phone number, signup
dates, products ordered, order statuses, and
payment status per order.
Legal Disclaimer
Though we make every effort to preserve
user privacy, we may need to disclose
personal information when required by law or
where we have a good-faith belief that such
disclosure is necessary to comply with a
current judicial proceeding, a court order,
legal process served on our Website, or in
order to investigate, prevent, or take
action regarding illegal activity. For
example, we may disclose personal
information to law enforcement, other
government officials, or third parties in
response to criminal or civil subpoenas.
Sometimes, these requests come from our
third party Internet, telecommunications and
collocation providers all over the world who
supply the network required for us to
deliver our services. In order to maintain
the integrity of our network, we often
cooperate with requests from these third
party providers and/or requests from law
enforcement or other governmental officials
directed to these providers.
BizFax Number
usage
When a user ordered a
BizFax number our sales consultant, or
support desk may phone, email or contact the
user from time to time asking the user to
review the service give feedback or to give
the user tips on getting the best result
from the use of the number. The user may
also from time to time receive promotional
emails or product updates. The user has the
option to permanently unsubscribe from any
of these lists.
Civil Subpoena Policy
BizFax does not release personally
identifying information about our customers
except in limited instances related to law,
security, or safety. To request customer
information from BizFax in a civil case, you
must serve BizFax with a valid subpoena,
court order, or search warrant and agree to
BizFax's terms of compensation below. All
civil subpoenas should be directed to:
DirectX
Trading CC
Subpoena Department
PO BOX 1261
STRAND
7140
South Africa
Fax: 086 696 4362
Email:
support@BizFax.co.za
Upon receipt of a valid subpoena, it is
BizFax's policy to notify the subscriber
whose information is sought. In
non-emergency circumstances, BizFax will
generally not produce the subpoenaed
subscriber's identity information until
approximately two weeks after receipt of the
subpoena, unless a formal objection is filed
by the customer or we are legally required
to do so.
BizFax charges R500.00
per hour for research (plus additional fees
if testimony or deposition is required),
R2 per page, and
R140.00 to respond
via express courier (or equivalent amounts
in local currency). We will invoice the
person or entity submitting the subpoena
following receipt and the subpoena proponent
must make payment within 15 days from the
date of receipt of our invoice. Checks
should be made out to BizFax
DirectX Networks PTY ltd.
It is BizFax's policy to release
information sufficient to identify our
customer only where the party seeking the
information has filed a legal action that
implicates our customer in some legally
cognizable impropriety or wrongdoing or can
show that the information requested is
material to the issues involved in the
underlying case. BizFax requests a copy of
the complaint and all supporting
documentation to indicate how the customer's
account information is related to the
pending litigation. Note that BizFax
reserves the right to determine in its sole
discretion the applicability of this policy
to any particular request and, further, this
policy does not create any enforceable legal
rights, either for our customers or for
requesting parties.
Aggregate Information (non-personally
identifiable)
We share aggregated demographic
information with our partners and
advertisers. This is not linked to any
personally identifiable information.
Third Party Intermediaries
We use an outside payment processing
company to bill users for goods and
services. In addition, we may use third
parties to host certain portions of our
Websites and to fulfill certain requests for
information from our users. These companies
do not retain, share, store or use
personally identifiable information for any
secondary purposes.
Business Transitions
In the event BizFax goes through a
business transition, such as a merger, an
acquisition or a sale of some or all of its
assets, we will provide notice to users
before their personal information is
transferred or becomes subject to another
privacy policy.
Choice/Opt-out
Users are given the opportunity to
'opt-out' from receiving
email, updates or promotional emails.
BizFax classifies all no BizFax related
or third-party products as promotional
emails. You are able to unsubscribe
from any such emails by clicking on
"unsubscribe" at the bottom of the email or
calling the BizFax helpdesk on 087 808 5003.
BizFax also sends its user base
information on special promotions and
partner services that we think might be
relevant to the user. Users of a BizFax free
service are automatically opted-in and are
considered to consent to receive this
information. These materials are monitored
by BizFax for content and regularity to
respect the wishes of our free users. BizFax
free users may opt-out of receiving these
promotional materials by either upgrading to
a paid service or by canceling their
accounts.
Paying BizFax users who do not wish to
receive our promotional communications may
opt-out from receiving these communications
by clicking the opt-out link included at the
bottom of every promotional message
or by going to the unsubscribe page listed
above.
Users of our sites are always notified
when their information is being collected by
any outside parties. We do this so our users
can make an informed choice as to whether or
not they should proceed with services that
require an outside party.
Links
BizFax's Websites contain links to other
sites. Please be aware that BizFax is not
responsible for the privacy practices of
such other sites. We encourage our users to
be aware when they leave our sites and to
read the privacy statements of each and
every website that collects personally
identifiable information. This Privacy
Policy applies solely to information
collected by BizFax through its Websites.
BizFax has advertising and affiliate
relationships with dozens of third party
sites which drive interested parties to our
sites. Information that is collected on
these sites does not fall within the
auspices of this policy. BizFax has Co-Brand
relationships with some websites. A site is
a Co-Brand of BizFax if it offers BizFax
technology or services to its users under a
different brand. The Co-Branded sites will
have their own privacy policies specific to
each site, and the user should read them
carefully before registration.
Surveys
Periodically, our site requests
information from users via surveys.
Participation in these surveys is completely
voluntary and the user therefore has a
choice whether or not to disclose this
information. The requested information
typically includes contact information (such
as name and address), and demographic
information (such as zip code). Survey
information will be used for purposes of
monitoring or improving the use and
satisfaction of BizFax's services. Users'
personally identifiable information is not
shared with third parties unless we give
prior notice and a choice to opt-out. Though
we may use an intermediary to conduct these
surveys, they may not use customers'
personally identifiable information for any
secondary purposes.
Tell-A-Friend
If a user elects to use our referral
service for informing a friend about our
services, we ask them for the friend's name
and email address. BizFax will automatically
send the friend a one-time email inviting
them to visit BizFax's Websites. BizFax
stores this information for the sole purpose
of sending this one-time email and tracking
the success of our referral program.
The one time email may be followed up by one
singular other email to confirm the receipt
of the first.
Security
BizFax takes every reasonable precaution
to protect its users’ information. When
users submit sensitive information via
BizFax's Websites, their information is
protected both online and off-line.
When our registration/order forms ask
users to enter sensitive information (such
as credit card number), that information is
encrypted and is protected with the best
encryption software in the industry - SSL.
BizFax does not store any credit card
information of customers.
Accessing/Correcting/Updating/Deleting
Personal Information
BizFax makes good faith efforts to
provide users with access to their personal
information and to correct this information
if it is inaccurate or to delete such
information at users’ request if it is not
otherwise required to be retained by law.
Users are required to identify themselves
and the information requested to be
accessed, corrected or removed before we
process such requests. This can usually be
done at the profile (my
Account)page of the BizFax service
patronized by the user or by contacting our
customer service agents.
Notification of Changes
If we decide to change our Privacy
Policy, we will post those changes in this
Privacy Policy, and other places we deem
appropriate, so our users are always aware
of what information we collect, how we use
it, and under what circumstances, if any, we
disclose it. We will use information in
accordance with the privacy policy under
which the information was collected.
If, however, we are going to use users'
personally identifiable information in a
manner different from that stated at the
time of collection, we will notify users via
email. Users will have a choice as to
whether or not we use their information in
this different manner. However, if users
have opted out of all communication with
BizFax, or deleted/deactivated their
account, then they will not be contacted,
nor will their personal information be used
in this new manner. In addition, if we make
any material changes in our privacy
practices that do not affect user
information already stored in our database,
we will post a prominent notice on our
Website notifying users of the change. In
some cases where we post a notice we will
also email users, who have opted to receive
communications from us, notifying them of
the changes in our privacy practices.
Data Retention
The time period for which we keep
information varies according to what the
information is used for. In some cases,
there are legal requirements to keep data
for a minimum period. Unless there is a
specific legal requirement for us to keep
the information, we will retain it for no
longer than is necessary for the purposes
for which the data was collected or for
which it is to be further processed.
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